We value your trust and are committed to maintaining the confidentiality and security of the personal information you provide us. This section outlines the types of information we collect and how we use it.
Account Creation and Ticket Purchases: When you create an account or purchase a ticket, we collect personal information such as your name, contact details, and billing information. This information is necessary for us to process your order, issue your tickets, and provide customer support.
Third-Party Purchases: If you purchase tickets from third-party e-commerce sites, we receive your contact and billing information from these third parties to allocate tickets to you.
Website and App Usage: We use tracking tools like cookies and web beacons, and technologies like GPS and Wi-Fi to collect data about your usage of our websites and apps. This helps us understand your preferences and improve your user experience. For more details, please refer to our Cookie Policy.
Customer Service Interactions: When you contact our customer service teams, we record the interaction to provide better support and for record-keeping purposes.
Social Media and Public Forums: If you use social media features on our website or apps, or post on public forums, we may receive information about you from these platforms.
Accessible Tickets: If you have accessibility requirements, we collect details of your requirements to ensure you have the best experience when attending events.
Ticket Reselling: If you sell a ticket on our platform, we collect information such as valid ID for Know Your Customer (KYC) requirements. This information is securely deleted once your identity has been verified.
Geodemographic Data: We may collect or use data such as age range, gender, or interests to better personalise our services to you.
Event Attendance: We may collect your image and likeness for safety and security purposes, and for use in our marketing or social media posts.
Health/Safety Information: We may collect information for compliance purposes related to infectious disease as required under applicable law.
We use your personal information for various purposes:
Contract Fulfillment: We use your information to process your orders, send booking confirmations and event reminders, take payments, and provide customer support.
Marketing: We may contact you with information or offers regarding upcoming events, products, or services. This may be via email, push notifications, SMS, or social media platforms.
Market Research: We conduct market research and analysis to improve and customise our products and services.
Personalisation: We use your information to personalise our messages and website to make them more relevant to you.
Legal Purposes: We may use your information to prevent unlawful behaviour, protect our legal rights, or as otherwise permitted by law.
We may share your personal information with:
Discobooking Vendors: We share some of your information within the group and associated companies who provide services for us.
Third-Party Service Providers: We share your information with third-party service providers who perform services on our behalf.
Event Partners: We share your information with our event partners so they can run the event and for other reasons described in their privacy policies.
Commercial Partners: We share your information with commercial partners who provide additional value-add services.
Legal Disclosures: We may share information to respond to a court order or subpoena, or if a government agency or investigatory body requests it.
You have certain rights and choices regarding your personal information:
Marketing Preferences: You canchange your preferences for receiving marketing communications at any time.
Cookies and Tracking Tools: You can opt out of the use of cookies and tracking tools. For more details, please refer to our Cookie Policy.
Location Tracking and Push Notifications: You can change the settings on your device to opt out of location tracking and push notifications.
Personalisation: You can change your preferences within your account to opt out of personalisation.
We have robust security measures in place to protect your information. The specific measures we use depend on the type of information collected. If you believe an unauthorized account has been created using your name, please contact us immediately.
We retain your information for as long as necessary to provide you with the services you request, for the purposes outlined in this policy, and for any legal purposes for which we are obliged to keep the information. We securely delete your information when it is no longer required for these purposes, in line with our company policies.
As part of a global group of companies, we may transfer your information internationally to provide you with a seamless experience. When transferring information, we ensure that appropriate safeguards are in place to protect your data. For more information, or to get a copy of the relevant documentation, please contact us.
Please note that this policy does not apply to third-party websites and apps that you may access through links on our site. We recommend that you read the privacy policies of these third parties carefully.
Â
Discobooking.Party Data Management
You have the right to request access to the personal data we hold about you. To do so, please contact our customer support team with your request. We will respond to your request within a reasonable timeframe.
You can update your personal information at any time by logging into your account and navigating to the “Account Settings” or “Profile” section. If you have trouble doing this or if you need to update information that isn’t editable via your account, please contact our customer support team for assistance.
If you wish to delete your personal data, you can do so by logging into your account and navigating to the “Account Settings” or “Profile” section. There, you’ll find an option to delete your account. Please note that deleting your account will remove all personal data and cannot be undone. If you have trouble doing this, please contact our customer support team for assistance.
If you have previously given consent for us to use your data, you can withdraw this consent at any time. To do this, please contact our customer support team with your request. Please note that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to restrict or object to the processing of your personal data under certain circumstances. To exercise this right, please contact our customer support team with your request.